Returns

Returns

You can at any time within 14 days of receiving goods from us, return any goods you are not completely happy with.
Once you decide to return items you must not use them and must take good care of them while they remain in your possession. The items must be returned to us intact and undamaged as soon as reasonably possible. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. We will, on receipt of the returned items, refund to the payment card the price paid for the goods returned to us. The original delivery costs will not be refunded (exceptions apply).
Please note that UK Customer returns take between 5-10 working days from the date of postage to be received and refunded. Upon processing your refund, we will send you an email to confirm. If you do not receive an email confirming your refund after 10 working days, please inform our Customer Service Team who will investigate further. If you have a tracking number reference, please include this with your correspondence.

International customers that have their orders shipped to Europe (including Ireland), USA and Australia can return their items any time within 28 days of receipt.
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Returning Goods to Store

If you wish to return items to a Whistles store, you must take them within 14 days of dispatch to one of our Whistles stores using the dispatch note enclosed in your parcel as your receipt. This facility is available at Whistles UK stand alone stores only and is not available at any Whistles concession in a department store or factory outlet. The dispatch note must be presented and you will be asked for the reason for the return and whether you wish to exchange the product or obtain a refund.

Returning Goods by Post

  • Write your name, address, and order number on the returns form.
  • Complete the returns form and enclose it with your Goods.
  • Ensure your Goods are in a securely wrapped parcel with the freepost returns label attached.
  • Take the parcel (with enclosed returns form) and the despatch note to the Post Office. Please obtain a proof of posting certificate which you should retain until you receive your refund.
  • UK Customer returns take between 5-10 working days from the date of postage to be received and refunded.

Please remember to complete the returns form with your returned product(s)

Your Rights

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email enquiries@whistles.co.uk that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns form as above. Nothing under these terms and conditions affects your statutory rights.