Customer Notice | Whistles
- Here at Whistles, customer satisfaction and safety is extremely important to us. Following feedback that the Shoulder Detail Textured Top is potentially flammable if exposed to a naked flame, we have decided to recall this item.
- Contact & Returns
- If you have purchased this item, please return it to us asap using the freepost returns label found here. OR contact our Customer Service team on 0845 899 1222 or via email firstname.lastname@example.org
- Further Information
- Why is the product being recalled?
- At Whistles, we try to make sure that all our products are made to the highest standards of safety and quality. It has come to our attention that the Shoulder Textured Detailed Top does not meet these standards and therefore we have decided to recall it.
- What is the problem?
- Initial tests indicate that the top may potentially be flammable if exposed to naked flame.
- What should customers do?
- Stop wearing the jumper and return it to your nearest store or back to our warehouse using our freepost returns label found here for a full refund.
- Are customers entitled to their money back?
- Customers will be offered a full refund.
- What if I purchased it at a Whistles concession or on another website?
- Please contact and return it to the store or website that you originally purchased it. All concessions have been informed and will offer you a full refund.
- As far as Whistles is aware, no other products are affected.